Happy New Year!

We know! Goals always come at the beginning of the year and we don’t want to hear about them anymore. We are already trying to forget them and its only the tenth of January.

At Sage Leaf Group we actually really love setting goals. We are not sure if this is inherent with all architects; architects generally love to learn. However, the goal setting thing may come from the real estate side of our company where we see REALTOR’s® set lofty goals and push themselves to improve their business.

Improving our company is our major goal this year. Last year we started Sage Leaf Group- this year we will make it even better.

Here’s our main goal

“Develop a written system for our business so that every single client receives the absolute best service every time.”

There it is. Life happens and little things get missed, our goal here at Sage Leaf Group is to develop a process to make sure that those little things don’t get missed. The goal is that after experiencing our system and organization, our clients will want to refer business to us, knowing that their friends will get the same excellent level of service that they received.

Here is a specific example pertaining to a recent residential architecture client. We set up an email system for new clients to help improve how things flowed for their home design.

The first email they received contained some links to a few idea sites (Pinterest, Houzz etc) and encouraged them to create boards so that they can identify what they actually like. A few days later they received an additional email referencing those websites, asking if they have had a chance to look at them, and asking for access to see what they had saved on their boards. The emails continue on through the design process, giving them key information at the appropriate times. The beautiful thing is we automated all information needed into a drip system of emails and we can use that same series of emails for our next client. We show up organized with our client and they feel empowered because they have the information they need, right in their inbox.

Systems like these will give our clients increased confidence in Sage Leaf Group and help us reach our goal to make the company even better this year.

We hope you reach your goals for 2017 too!

Cheers,

Greg

This post is part of the Architalks series in which Bob Borson of Life of an Architect selects a theme and a group of us (architects who also blog) all post on the same day and promote each other’s blogs. This month’s theme is New Year, New _____… I chose to focus on Goals. To read how others interpreted the theme please click the links below…

Enoch Sears – Business of Architecture (@businessofarch)

New Year, New Community on Business of Architecture

Matthew Stanfield – FiELD9: architecture (@FiELD9arch)
New Year, New CAD

Marica McKeel – Studio MM (@ArchitectMM)
New Year, New Adventures

Lee Calisti, AIA – Think Architect (@LeeCalisti)
new race new year new start

Lora Teagarden – L² Design, LLC (@L2DesignLLC)
New Year, New Goals

Collier Ward – One More Story (@BuildingContent)
New Year, New Business

Nicholas Renard – dig Architecture (@dig-arch)
New Year, A New Hope

Jeremiah Russell, AIA – ROGUE Architecture (@rogue_architect)
new year : new choices

Jes Stafford – Modus Operandi Design (@modarchitect)
New Year, New Gear

Cindy Black – Rick & Cindy Black Architects (*)
New Year, New Casita

Eric T. Faulkner – Rock Talk (@wishingrockhome)
New Year, New Underwear

Rosa Sheng – Equity by Design (@EquityxDesign)
New Year, New Era

Michele Grace Hottel – Michele Grace Hottel, Architect (@mghottel)
“new year, new _____”

Meghana Joshi – IRA Consultants, LLC (@MeghanaIRA)
New Year, New Plan

Amy Kalar – ArchiMom (@AmyKalar)
New Year, New Adventures

Michael Riscica – Young Architect (@YoungArchitxPDX)
New Year, New Life!

Stephen Ramos – BUILDINGS ARE COOL (@sramos_BAC)
New Year, New Home

brady ernst – Soapbox Architect (@bradyernstAIA)
New Year, New·ly Adult Architect

Brian Paletz – The Emerging Architect (@bpaletz)
A Little Premature

Eric Wittman – intern[life] (@rico_w)
new year, new [engagement]

Sharon George – Architecture By George (@sharonraigeorge)
New Year, New Business

Brinn Miracle – Architangent (@simplybrinn)
New Year, New Perspective

Emily Grandstaff-Rice – Emily Grandstaff-Rice AIA (@egraia)
The New New

Jarod Hall – di’velept (@divelept)
New Year New Reality

Jeffrey A Pelletier – Board & Vellum (@boardandvellum)
New Year New Office

Aaron Bowman – Product & Process (@PP_Podcast)
New Year, More Change

Kyu Young Kim – Palo Alto Design Studio (@sokokyu)
New Year, New Office Space

Jared W. Smith – Architect OWL (@ArchitectOWL)
New Year, New Reflection

Rusty Long – Rusty Long, Architect (@rustylong)
New Year, New Direction